Customer Testimonials
I want to extend my gratitude to Tommy Padula at Land Rover in Las Vegas for his professionalism, patience, and attentiveness throughout my purchase of a 2024 Range Rover Evoque. His exceptional ability to understand and cater to each customer’s unique needs made all the difference. Thank you, Tommy!
This Dealership and Staff are Exceptional and the Best Dealership we have ever had work on our vehicles. Here is a snap shot of our Wonderful experience! We had our Range Rover towed to this Dealership from St. George Utah for a transmission default issue that wouldn't allow the vehicle to start. When we arrived ahead of the tow truck, I meet with Service Advisor Richard Ruiz and my wife met with Service & Parts Service Director John Simmons to begin the process of finding the problem. They kept us informed along the entire way. Within a very short ...
I recently purchased a Range Rover from Land Rover Las Vegas. I would like to leave Tommy Padula a 5 star review. It was a very easy and enjoyable experience. Thanks Tommy!
Tommy Padula was extremely helpful and knowledgeable I purchased a 2024 Velar the experience was very professional and exceptional I highly recommend Tommy Padula to everyone! Thx Tommy P!!!
Melisa Harvey you out due yourself everytime, I'm so thankful for you and all you due, you are my friend and my vehicles Doctor, you work your magic every time and make me feel valued Thank you for all your hard work and compassion for me and my twins, YOU ROCK BABE, KEEP UP ALL THE HARD WORK YOU DUE, YOU ARE TRULY WONDERFUL AND MAGICAL. HAVE A BLESSED AND AMAZING DAY. LUIS VARGAS-NAVARRO
Marisa did a fantastic job getting my car out in a timely manner and with it being a holiday weekend. Always a good experience working with her definitely a 10
Thank you Joe G. from Land Rover Las Vegas! Him and his team were great with the communication as this was my first time getting my car serviced with them! As worried as I was, they made the process so easy and also were able to get me a loaner car while the part I needed took some time to arrive! Thank you Joe for taking care of me!
Brandon was my service advisor. He went above and beyond and kept me informed the whole time. I also love the video of my vehicles inspection. I won’t take my Range Rover anywhere else but here. Thanks again Brandon I really appreciate you. Keep up the hard work. This guy definitely deserves a raise or promotion he is a asset to the company
I recently just got the maintenance service on my Land Rover. I couldn’t be any happier with the way it’s driving. It’s nice and smooth and just feels better. Thanks to Joe and Brandon for taking care of me 🙂 I appreciate you guys.
I bought my 2018 Jaguar F Pace in Sahara Ave their previous location and serviced by them for the past 4 yrs, thanks to my maintenance advisor Malisa Harvey she did a great job helping me keeping my car up to date. My most appreciated moment was when I decided to sell the car instead of another car dealership thru Ms Emily Polvorosa’s and BJ amazing and excellent costumer service, they made a lot of difference. Thank you for that wonderful experience.
Greatest team of employees ever joe gill brandon two of the best ever John the service manager five star
Brandon Kesick was my service rep and is the consummate professional. He deals with problems all day, but in talking with him you’d never know it. He always carries an inviting and friendly disposition and makes you feel as though you were his only customer. Great guy and fantastic service department!
My service rep Brandon Kesick always is extremely professional! He is prompt and detailed and always manages to get my needs taken care of without a hitch! He goes above and beyond his duty of customer service and his communication skills are above reproach! Thank you Brandon for always taking care of my family!
This recommendation should be a book but I will condense it. I highly recommend Jaguar for all service to your automobile. I recently had a minor accident that cost close to 20,000 dollars. Once insurance got involved the wheels started rolling. My Jag took four weeks to repair but oh my goodness what a great job they did. My auto was twice as good as when I bought it. New wheels(Jag wheels). New battery, oil change and every fluid needed. Not finished yet, two jag wheels and replace two tires. Now my question is WHO DOES THAT!!! If that wasn’...
Excellent! Richard Ruiz, who was my service manager, was detailed & completed my service in a timely manner. He researched & updated my warranty extensions to my account, so all information readily available. Car wash appreciated 👍! Car rental, very easy!
Brandon Kesick in service is amazing to work with. He went above and beyond for me and really helped get my Rover back on track. I needed help with some minor body work and also some help with my electrical and he took great care of me with both. Great guy, top notch service. This dealership is the best place in town. -Brad G.
Brandon McKown is one of the best Service Advisor's in LV. He is informative and keeps me up to date with exactly what is going on with my F-Type when it's in for maintenance. Thanks' again, Brandon!
Great Service, Great Team, Great Experience!! Thanks Jaguar of Las Vegas Great team ! Adam S.
Chris C.in service is amazing. Goes out of his way to see everything is taken care of. Glen in sales was fantastic at helping me purchase my new Rangerover. Transaction was smooth & easy.
BJ has been amazing with our buying process along with his manager, Kevin. Since 2017, we have always been treated well consistenly and with respect. They listen and make sure we are not pressured no matter what. Fast forward to 2022, we are fortunate to have them assist us and close another contract for the 3rd time. Every vehicle we have purchased from them has been problem-free, excellent and amazing. My family couldn’t be anymore grateful. Highly recommend Land Rover Las Vegas along with BJ and Kevin!
I was in for normal 30K mile service. I was late as I was stuck on a call. No problem. Took my car in quickly ordered and paid for an uber to/from my house to drop off and pick up car. Items done timely. Cost was as stated. In/out with pickup and clean car.
Purchasing a car at a dealership with all the stress typically associated with that process is certainly not high on anyone’s “things to do” list. My wife and I met Mike Shiffman, a Sales Guide at Jaguar/Land Rover Las Vegas, whose professionalism, comprehensive knowledge and engaging personality made the experience seamless and, frankly, a joy! We wish to express our utmost gratitude to Mike and the entire staff for such a memorable, positive experience! We love our Jaguar FPace.
Exceptional service by the team specifically Richard who helped us with our Range Rover! Always available, supportive and communicates effectively about the status of our vehicle. Ensures that our vehicle is in top condition when we drive it off the lot for any schedule maintenance or minor repairs. Love the Las Vegas land rover service team!
Simple oil change ($300 for the record). Dropped off at 9:30am. Three messages and one phone call starting at 1:00pm to check status , no response until car was finished 30 minutes before close. This place sucks
Chris in service was amazing! Define best experience for car service Thank you Chris much appreciated
Malisa is always able to reslove the issue with great communication and excellent customer service.
Flat tire while on freeway. Manager to pull off roadway. Called Jag/LR roadside assistance and w/in a short time was towed (no spare) to dealership on Roy Horn. They accepted my vehicle after hours and the service team (Chris Castillo) contacted me the following morning and suggested a remedy. Fast and professional service from first call to being provided a ride to pick up my Range Rover. It's not the first time I've experienced outstanding service at this dealership. Thanks for taking care of my needs, again. JMS
Always great experience over 6 years working with Malisa and the knowledge she has and she works great with the tech and she goes out of her way to make sure you receive the service you needs.
Super positive experience with Malisa and tech. Problem was totally rectified in a timely manner.
The service department does excellent work. The prices are exorbitant; however, I guess that’s to get expected. I
Dwan did mention that about the key, but still did not want to deal with us since we didn't finance with Land Rover Las Vegas. It was some of the comments he made after we did the deal. I will post them later.
Fast and efficient service on our Autobiography, with follow-up calls from service and BJ to confirm all was acceptable. Of course it was. Very satisfied customer here.
We received excellent service from B.J. Easy to work with and he is on top of the whole process.
Great service. Our service advisor, Richard Ruiz, has always taken great care of us. Richard was very helpful and accommodating to our needs.
My dealing with Richard Ruiz alone with the other service personnel has been a pleasure! He always has my interest in mine, what a concept!
Great service and fantastic people. Made sure I was satisfied before leaving. Chris, Joe, and Mike were very professional.
Always a great experience working with Malisa Harvey. She is is always quick to inform us what is happening and makes sure we don't have to wait too long for service. Highly recommend her and the team at JLRV
Great service here. Brandon McCowan is the BEST. Have taken my Range a few times and he’s helped me everytime. He even helped me once connecting a loose hose that was affecting all my car’s AC system at ease, and he did it so fast, and with lots of professionalism. I admire how people as knowledgeable as him, and his experienced team work. I also appreciate how on point and smooth coming in and out of the offices was with him. He’s been in the game so long that you feel like someone treats you with care, ...
great customer service…thank you, Malisa Harvey, for your continued attention to detail. We appreciate your personal attention and prompt updates.
Had my 135,000 mile service was done efficiently and with professionalism. They’re the best.
Chris L. in service is outstanding, Took care of our vehicle and took the time to explain what had to be done and why. Never had an issue with sales or service of our vehicles in over 20 years.
Malissa managed a quick and efficient annual service. Office staff also efficient in processing my payment and returning my recently washed car.
Best car buying experience we have had in years. Justin was the best! Listened to our needs and found the right vehicle and deal for us. Trade in and final price were quite good. He is the best. Oh, Jaguar is great also.
Brandon,Daniel great.helping me anytime when I came need my car fix,if need buy cars,have come this dealership great buy,great service,great help Thanks all off you guys so much
This dealership constantly goes above and beyond. They treat your vehicles as if they are their own and treat you like one of the family.
I can’t recommend Justin at Jaguar Las Vegas enough if you are shopping for your next dream car! I just purchased a 2018 Jaguar F-Type sight unseen from him and the car was exactly what he said it was. Flew in all the way from Montana, there was a car waiting at the airport for us, the entire experience was very pleasant, easy and made us feel valued. Justin was very knowledgeable, down to earth, quick to respond to all my calls, emails and texts. Buying a car from another state can be a stressful situation but Justin and Jaguar ...
Dealership took care of my car as if it was their own. My car needed a part and there was only 1 in the country. They got it for us and installed it with professionalism. Thanks Richard Ruiz! You went above and beyond!
Brandon Kesick is great, always take care of my care, I'm a happy customer
Brandon and the crew did a great job in getting my air conditioner working again.
My wife and had an amazing buying experience with Justin at Jaguar Las Vegas. Justin was helpful, knowledgeable, and took his time explaining the car and the sales process. Best car buying experience experience we have ever had. Loved how Justin treated Tami and made her feel comfortable with the sales process for her F-Pace SVR. Amazing Team, super clean, very friendly, and ZERO SALES PRESSURE!!! Thanks to Justin and the Jaguar Las Vegas Team!!!!
Richard Ruiz was very professional and communication was fantastic. Very kind to work with and informative.
Had flat tire and tried several places and ended up went to the dealership to change the tires. Brandon Kesick was very professional and also super nice. Thank you @ a random for what you offered and definitely a good service recommendable.
Amazing experience! Justin and the team at Land Rover Las Vegas made it the smoothest transaction ever.
Chris took genuine concern over the issue with my vehicle. This issue has persisted since the purchase in 2014. I live in Utah and rarely get down to Las Vegas. He accommodated my travel plans, and completely fixed the problem....definitively. I am so happy now!! I appreciate the awesome service I received!!
Malissa and her team are great and always are looking to keep you safe and happy. While replacing 1 tire they noticed another was slashed and replaced that for us too. Thank you for taking care of us.
Great service great help great deals I will back for another car soon thanks so much
Richard Ruiz is my service advisor and has always been very professional and friendly. Sending a text to Richard gets answered and appointments are a very easy process. This dealership is the best I have found. Thanks.
Richard Ruiz is our advisor and he is very helpful and knowledgeable for what he does. Every time I call him, he always answering his phone and if I need service to my vehicles he always taking care right away.
Each time I reach out to Malisa @ Land Rover, she is prompt to respond and does everything to accommodate my schedule! The drop off/pick up process is smooth and quick and my truck always looks great!! 10/10 customer service! Thank you, Malisa!!
Malisa Harvey provides excellent service . She is outstanding. My vehicle was in the shop for three and Malisa called every day
Personalized service and good communication are far more important than a vehicle having issues. Every vehicle has issues. It’s how they are handled is what makes the difference.
So pleased with the service I received that this dealership! They were excellent! Coming back!
ZERO STARS. The service department is rude, disrespectful, and lazy. It took 3 weeks for them to return my calls to schedule service, then they kept my car for a WEEK after it was fixed and lied to me throughout the whole process. The service director has not responded to multiple emails. Unorganized and unacceptable service from a high end dealer.
I bought my vehicle from this dealer. For my service calls they ave consistently exceeded my expectations. Always friendly, prompt, accurate with time estimates and have never exceeded any estimated cost. Welcomed on arrival, a very professional service advisor, and a fond farewell with a chilled bottle of water in my car.
I had a terrible experience with Land Rover. On the middle console of the 2018 Range Rover sport there is a tray table. Unbeknownst to me, and probably everyone else, if you set anything resembling a credit card or driver’s license on it, it can easily slid behind the console and you will not be able to retrieve it. In order to retrieve anything that slides through, you have to remove the entire console, which Land Rover charged me $380 dollars to complete. The most disheartening thing is that Land Rover is fully aware of this issue, as I was informed ...
Excellent customer service! Excellent auto service! Won't take my Range Rover any place else.
Reliable experience each time I schedule my Discovery for service maintenance. Kudos to Chris who took care of us and kept us informed as to what’s need to be done, cost of service and up to the time the vehicle was ready. Thanks for the valve cap, Chris!
I've dealt with this company since I moved here in 2005 (I have bought 5 Range Rovers from them and owned 9 in total.) They have always worked with me on any problems. I would buy another from them, unless I decide to buy a Jag for a change.
land Rover Las vegas Probably the worst choice you can make is bring your car here for any sort of service. I own a Land Rover LR3 Which was sent to their repair place to get suspension work done. I was charged at the end of the day $2500 for 2 parts that were serviced it wouldn’t be to bad of a price if the shop would actually charge you the right amounts and not make 4th grade math errors in they’re invoices and receipts. Was scammed out of $360 and a air suspension compressor which can cost upwards of $1500, The ...
omg i went to service today asking about do service at my xkr lthe do in parts was rude af . the dude infront of him at short dude spanic let me wating like he owns the store nobody says good mornig only the girls at back mean people the are like sombies whit atitude the manager is cool i going to a diferent place to fix it the are ugly too
Horrible service and expensive. I guess since they have a monopoly they don’t care! Avoid them like the plague! Would never go back to them
Great team from Maintenance to Sales! Best experience so far buying a new car. Love our new car.
I wanted to buy another 1 but decided they r just so bad. 2 months for a repair under warranty with stories. U win I am buying anything but rover which I like.
Purchased a used sport arrangement for two years ago with 42,000 miles on it for approximately $40,000 I have excellent credit and the car is actually in better condition than when I purchased it as I just put new tires and wheels on it for $7000 in the last six months!!! With that said my warranty was running out next month so I decided I wanted to get another vehicle as I was not comfortable with financing a car for the next four years with no warranty I contacted Range Rover i spoke to Pete the manager he was a complete jerk very ...
I bought a new Jaguar from them and I love it! Nice folks to deal with as well. The amenities are great as well. Beautiful.
Brought my Defender in for a service and was treated fairly with respect and dignity. The new service manager, John Simmons is great! Nice amenities in the new facility.
Mr Dinardi , I am very sorry to say but for a dealer like Jaguar / Ranger Rover I am more than Unhappy with yourself and your team . First , When you spoke to my husband You sounded very blunt , rude and Not once you apologized for what happened . I can tell you that for you being a GM doesn’t represent a GREAT LEADERSHIP !!!! and second , I came myself to the dealer and met Guilermo and NOT ONCE He mentioned about this accident . At the first place he should acknowledge me about this accident and in fact Guilermo told me this car ...
The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care about customers whatsoever. Unfortunately, my vehicle has had NOTHING but PROBLEM after PROBLEM. To add insult to injury, it never fails that the service department is there to be completely incompetent, disorganized and over promise and under deliver. Don't even waste your time talking to the service manager Chris, he is the biggest problem with their service department. To even call him a manager is a joke. Every time we have called ...
My favorite brand xoxo Number first xoxoxo
I had excellent service, Gary was very helpful. Have new tires on within two hours. Thanks guys 😎👍
Unless they can put your car on the diagnostic machine and get an answer don't bother. We took our 04' LR3 to get serviced, smelled gas, checks brakes...it's been four (4) times now, they can find nothing. Our car is leaking gas in the AM, smells to high heaven. I gave them one more time at their urging after letting them know we needed to find another mechanic to fix this elusive problem. Nope, still couldn't do it...however, this time they left the engine cover off! How in the world did they not notice they had an ...
Thank you Ed! Hassle free transaction at this dealership!
They were friendly n I was treated very well. They serviced my car quickly n even washed it for me. Thank you Brandon
Bought a brand new RR sport diesel in 2016, nice to me when I bought it, but every 2-6 months a warning light comes on ad if you ignore it your car gives you a no restart warning. Well the service department is always busy, but’s they fail to provide loaner service with any consistency. They say they are busy, but for 2 Years the only response has been to tell you that there are no loaners available. Service department is always backed up, always a wait, and YOU CAN ONLY GET SERVICE WHEN YOU LEAVE YOUR CAR FOR A COUPLE ...
I just bought a 2014 Jaguar xk from here and I have to say.......It was smooth and non painful experience to buy a car here. Mike Shiffman was super professional in everyway. From making the deal, explaining all paperwork and going over the car. What a true leader to this place. I bought many of cars in the past and had to deal with ripoff creeps trying to get every dollar out of you but not here. Mike Shiffman treated me like family and fought for me to make sure I was super happy with my purchase and got the ...
I always have pleasant experiences with Gary in Service, They are upfront on maintenance or repairs! John Navara is an excellent Sales Manager. Trustworthy and accommodating! -Nicole Webber
I brought my new Range Rover into Las Vegas Land Rover for oil change service. The low brake fluid light had been coming on. So I told the technician and she wrote down check brake fluid level. I was a wait for car with appointment. It took a long time then they said I needed to change the air filter, (what else is new right) I said not today. Kept car another hour. Just the oil change cost $195.00. They gave forms that said they checked everything. I finally get my car and low brake fluid light comes on again. DO ...
As a first time Range Rover buyer, I wasn't sure what to expect when I got to Land Rover in Las Vegas. I was greeted by Cookie, who was very direct and straightforward. Something I appreciated. She didn't waste time, or try to sell me extra stuff I don't need, just helped me pick the car I wanted and get me back on the road as smoothly as possible. They didn't move as much on the price as I wanted, but it was the car I wanted when I wanted it. Thanks! Love my new Range ...
What a refreshing change for an auto dealer! After test-driving numerous SUVs, we had almost settled on a Lexus, but drove past Land Rover and decided to hop in to see what they had. Marc greeted us when we walked through the door, not with the sales pitch, but a welcome and offer of coffee or water, and if we had any questions. From then on, it just went smooth. We picked out a Range Rover Sport, went over everything with him, and we were done! We came back the next day for delivery and he went over every detail ...
We recently leased a vehicle from Land Rover Las Vegas, and had an excellent experience. I had read the review from the other person, but still decided that I wanted the Land Rover, and didn't want the hassle of going out of state. Our salesperson, Jake, helped us from the very first moment! They don't bring out "closers" or put you in a tiny office and try to sell you "window etching" or other useless things. He showed us our different lease options, and he would explain in detail what each and every thing ...
First, let me prefice this with a statement that I have purchased over 200 cars in my lifetime. Additionally, I have purchased other Range Rovers in Texas, where I am from, without incident. I purchased a new 2006 Range Rover for my local tour company. Being the only Land Rover dealer in town, they insisted I pay full MSRP, while having an arrogance about them. I could have driven to Land Rover of Encino, CA and purchased one for $1k over invoice, but would have had to pay to ship it to Las Vegas, due to California laws prohibiting delivery of vehicles ...